Automation vs. humans: Improving Customer Experience podcast
The Improving Customer Experience podcast is up!
David Milstein and I had a great time talking automation, speech recognition and the future of customer service and the customer experience in the world of self-service and IVRs. Big hat tip to our panel of hosts, Michelle Romanica, Jim Love and Steve Smith–thanks for giving us the chance to talk about hybrid solutions in speech recognition. And the robot apocalypse. 🙂