Call Center Insights Webinar: Four IVR Pitfalls to Avoid
IVR systems have been around for more than 25 years, but they haven’t changed very much, have they? Despite huge advances in other channels (web, chat, SMS), IVR customers frequently express frustration, starting with “voicemail jail” rejoinders for IVR systems that make callers feel trapped. In this webinar, you’ll learn the four most common pitfalls that plague IVR system design and operations and unintentionally lock callers into touch tone purgatory.
Find out simple tips to maximize your own IVR’s success rates, increase containment and increase your customer satisfaction. Attendees to this entertaining and thought-provoking webinar will learn:
- How to spot the four most common IVR pitfalls
- How to avoid these pitfalls
- What successful IVRs have in common
- How to measure IVR success and customer satisfaction within your IVR
Join Spoken and Driva Solutions for this informative webinar as Bill addresses the pitfalls of IVRs and how to avoid them.
Bill Price, Driva Solutions
Bill is a “Call Center Pioneer” (1997) and “CRM Guru” (2004), and the lead author of The Best Service is No Service (Wiley/Jossey-Bass, March 2008).