Cloud Security: What are the emerging standards?
2016 Cloud Trends Unfolding Series
As we continue through our series of call center cloud trends unfolding in 2016, one of the biggest areas of concern is that of security.
Security is one of life’s greatest needs and is something that every human being craves. We crave security in relationships, in our jobs and in our finances. In today’s world, we also need security in our online activities. Few things can promote a greater sense of fear, in both organizations as well as consumers, as a security breach of personal information.
The internet and the Internet of Things (IoT) have created an even greater need for security as people have shared their information with various businesses and connected devices. Global connectivity paired with the myriad of internet-enabled devices glued to our hands have made us all the more vulnerable to security hacks.
Add to this the increase in cloud technology adoption rates, especially in the call center, and vulnerability concerns increase.
Cloud security is at the forefront
One of the primary cloud predictions for 2016 was that cloud security would be one of the key emerging concerns, and this is proving to be true. In a recent article in CIO, it was reported that the global cloud market is expected to hit $240 billion in 2016. Security concerns will grow right along with this. According to John Kinsella from CSO, the key challenges that cause these security concerns include the fact that 1) Internal clouds are not inherently secure 2) Companies lack security visibility and risk awareness 3) Sensitive information needs safer storage 4) Apps aren’t secure 5) Authentication and authorization must be more robust.
According to Neil MacDonald, a Gartner analyst for 20 years, “Through 2020, 80% of cloud breaches will be due to customer misconfiguration, mismanaged credentials or insider theft, not cloud provider vulnerabilities.”
With these concerns, the Cloud Access Security Broker market will become the hottest new thing.
Cloud Access Security Brokers
A Cloud Access Security Broker is on-premise or cloud-hosted software that acts as a control point to support continuous visibility, compliance, threat protection and security for cloud services. Basically, a CASB is like a security guard for cloud data storage. There are a number of CASB providers to choose from, including:
- Netskope: Netskope helps organizations understand and secure all cloud apps
- BlueCoat: One of the leaders in web security, they have extended their security to include cloud services
- Skyhigh: Skyhigh offers security for many different applications on one platform
The primary objective is to find a security system that will meet the particular needs of your organization. This market will only get hotter and it is likely that there will be even more CASB options to choose from as time goes on.
Why is security such a big deal for contact centers?
Contact centers handle some of the most secure and personal data in the world. From credit card information and bank account numbers to social security numbers and medical records, companies (and their customers) cannot afford for this data to get into the wrong hands. And with the contact center cloud market predicted to grow to $3 billion by 2017 (Frost and Sullivan), companies are putting a spotlight on security and how to ensure secure operations.