Instant America: Is your customer service ready?
Americans seek instant gratification more speedily than ever before–and businesses who can’t keep up will lose.
One of the more fascinating statistics from this infographic is the growing number of people accessing information via their mobile phones. And they give up quickly if the page doesn’t load immediately or if the browsing, service or e-commerce experience isn’t quick and easy.
This begs the question: Is your customer service mobile ready for today’s impatient consumers?
Created by: Online Graduate Programs