IVR news: top links for 11-4-10

Spoken | August 9, 2016

HeidiBlog HS by Heidi Miller, Chief Conversation Officer

I’m fully aware that many people hate IVRs. I spend at least an hour a day on Twitter and in the blogosphere reading about great customer service and horrible IVRs alike. And to be fair, at this point, even the most frustrated of customers seem to be able to differentiate between a particular integration that doesn’t work and all IVR technology overall. So this week’s call center link love is all IVR, all the time: what works, what doesn’t and what we are still thinking about.

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