Six cloud predictions for 2016

Spoken | August 9, 2016

The cloud has been around since 1999, and cloud usage has been exploding in recent years. What do the experts say 2016 will bring for cloud innovation and adoption rates?  

It’s November, and you know what that means: it’s time for the yearly summary and speculation about the future of cloud technology and the call center industry. And we’re game to take on the question of what the cloud might look like in 2016. Of course, no one can know for sure, but when we look back at certain trends that gained or lost momentum in 2015 as well as the growth rate of cloud over the last 15 years, a few things do stand out.

A brief cloud history from 1999

One of the biggest areas of change in the IT world over the last 15 years has been the advent and growing adoption rates of cloud technologies.

1999 The debut of Salesforce.com, which pioneered the concept of delivering enterprise applications via a website and led to wide adoption of the Software as a Service (SaaS) model.

2002 Amazon Web services provides a suite of cloud-based services that included storage, computation and human intelligence through human crowdsourcing via the Amazon Mechanical Turk.

2006 Amazon launches its Elastic Compute cloud (EC2) as a commercial web service that allowed small companies and individuals to rent computers to run their own computer applications.

2009 Google and others started to offer browser-based enterprise applications through Google Apps. The emergence of applications, along with other factors such as high-speed bandwidth and universal software interoperability standards, have been major contributors to the explosive growth of cloud adoption rates we’ve seen in recent years.

The view of cloud adoption and innovation from this cloud vendor

The cloud has proven to be flexible, safe and cost-effective for those companies that have transitioned to it. As we transitioned a dozen new clients and thousands of call center agents to the cloud in 2015, we heard both hand-wringing concerns as well as driving factors for ultimately making the cloud transition from our prospects and clients:

Six cloud predictions for 2016

In a recent article by David Guthrie in CIO.com, several IT leaders weighed in on this subject. Here’s what they predict:

Gerard Verweij, Principal of PwC: 2016 IT budgets will be impacted by the continued move from on-premise to cloud solutions.

Corey Nachreiner, CTO of WatchGuard Technologies: CIOs should expect a slight increase in their overall IT budget due to the positive state of the economy and the need to modernize IT services.

Justin Giardina, CIO of iland: Companies will invest heavily in security measures, and this will dovetail with a growing dependence on cloud computing over the data center, as it has proven to be safe and effective.

Scott Gilgallon, VP Channels & Business Development of Appcara: 2016 will be the year of multi-cloud adoption and multi-cloud application management.

John Matthews, CIO of ExtraHop: We will see continued downward pressure on the datacenter as more and more companies will move toward hybrid cloud environments.

What do we think? 2016 will bring continued growth of cloud adoptions, increased demand for diversity and customization of applications and, with any luck, larger budgets for cloud implementations.

We blog about cloud, call center technology and customer service. Want to read more about the cloud? Click here for all our cloud technology posts.

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