The Top Five Benefits of SIP Trunking Explained
What are the real benefits of SIP trunking?
What is SIP?
Session Internet Protocol, or SIP, has been the silent revolution in telecommunications efficiency and cost savings over the last decade. Briefly, SIP is a protocol for controlling and directing communications, including voice, video and data, over IP (Internet Protocol). Basically, it’s a way for voice and data to travel over the same pipeline. The advantages include the ability to deliver high-definition video and related call data along with call audio over a single pipe as well as an inherent flexibilty and cost savings.
What are the benefits of SIP?
When I first joined Spoken six years ago, I wasn’t too familiar with SIP and had to read every book, blog post and presentation I could on it to get a grasp on the technology, which eventually lead to this post on SIP vs TDM for the call center, a look at the state of SIP adoption rates and reported benefits in 2012. Later, we published this article called To SIP or not to SIP on the barriers to SIP transition, including packetized voice quality, lack of interoperability and slow carrier response.
Now, in 2015, the benefits of SIP over TDM, PRI or ISDN are still pretty solid:
- Reduced complexity
- Simplified processes, with voice and data using the same pipe
- On-demand scalability
- Increased security
- Reduced network costs (in the infographic to the right, one organization reported a $40,000 savings; another reported $12,000 savings in long distance costs alone)
Has Spoken adopted SIP?
As a contact center cloud provider to outsourcers and enterprise, we are flexible, working both with organizations using SIP and those who don’t. What is our take on SIP? We find that SIP allows us to have greater security and control over data and voice channels, which in turns allows us to provide more secure and precise reporting to our customers.
In fact, one service we provide for our analog customers is to convert their interactions to SIP for easier manipulation and reporting, and then conversion back to TDM for the final mile.
To find out more about Spoken’s integration and connectivity with legacy systems, visit our integration tool.