Top 5 Contact Center links: the customer experience battleground

Spoken | August 9, 2016

Customer glasses shrug These days, it seems that the phrase “customer experience” has become so diluted as to be meaningless. It is just customer service with a bit more weight attached to it so as to sound more self-important? What factors truly affect and direct the customer experience? And what do companies need to consider to improve their customer experience arc?

From this week, the top five links on demystifying customer experience:

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