Webinar: a customer perspective on transitioning to the Spoken Avaya CCaaS cloud
A leading BPO shares the real experience of transitioning to an Avaya cloud with Spoken Communications
You’re an Avaya loyalist. You love your on-premises infrastructure. And while you understand the benefits of the call center cloud, you certainly aren’t interested in investigating a cloud transition that doesn’t involve an Avaya ACD. You might even fear that transitioning to the cloud means uprooting your current call center systems, retraining employees to use new tools and, worst of all, compromising productivity that results in an optimized bottom line.
What if we told you that you could keep all of your familiar Avaya call center technology and seamlessly transition to the cloud at the same time?
It’s true; you can now abandon your fears of a nightmarish cloud transition when you use Spoken Communications to easily and seamlessly move your Avaya call center technology to the cloud. Sound too good to be true? It isn’t.
On June 15, Spoken is excited to bring you a webinar that will detail the case study of Arise Virtual Solutions and how that major outsourcer transitioned from an on-premise system to the Spoken Avaya CCaaS. Arise CIO Martin Ingram will share the driving factors, the challenges and the end result of moving to an Avaya contact center cloud. Webinar attendees will learn:
- The value of a highly reliable and secure Avaya cloud CCaaS and simplified utility-based pricing structure.
- Common pitfalls of transitioning and how to avoid them
- How to evaluate and differentiate common cloud delivery and pricing models.
There are a myriad of benefits to transitioning to the cloud and we can help you transition at a pace that is comfortable to you. Additionally, you can save on Avaya licenses and gain all the benefits of the cloud while sticking with your tried-and-true Avaya system. You can continue to use all the same tools in the cloud, so throw your worries of productivity loss and retraining employees to the wind. When you use Spoken to transition to the cloud, you can take it step by step, or, perhaps more appropriately, app by app.
Have we piqued your interest? You can also learn more about this exciting opportunity to leverage Avaya in the cloud by registering to attend the International Avaya Users Group conference in Orlando, Florida June 5-9, 2016. Spoken will be there–come visit us at booth 117! We hope to see you there.