What is VoIP?
So what exactly IS VoIP?
VoIP stands for Voice over Internet Protocol. Simply put, it’s just another way of making a phone call that uses an internet connection instead of a dedicated phone line.
The use of VoIP over a Plain Old Telephone System (POTS, and yes, that’s really what it’s called) is increasing as more and more people are realizing the cost savings that it provides. Bascially, if you have a computer with speakers, a microphone and a reliable internet connection, you can use VoIP for FREE!
In some cases, it can also be used for free with mobile devices and landlines. If you choose to replace your landline with a VoIP system, there may be a nominal fee, but the savings is still significant. In much the same manner as SIP is saving on costs and complexity in the contact center, VoIP is saving for the individual consumer.
The current growth rates of VoIP are similar to the growth rates we saw in the early 90’s with the rise of the internet.
This handy-dandy little infographic gives you a great overview of how VoIP works, along with the advantages and disadvantages of the technology. Have you switched to VoIP yet? If so, why? If not, why not?